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 Quality Management

Owning a successful business requires several key components including innovation, collaboration and cooperation. Companies should consider investing in a quality management system for the following reasons; increase customer satisfaction, save money and time, reduce risk, improve product or service quality, increase competitive advantage and enable sustainable business growth.

If your company has no systems in place to control your processes or measure customer satisfaction, you are merely guessing at what the customer expects. Evidence shows that every business can benefit from a quality management system.

A well thought out and implemented quality management system will provide more satisfaction to director’s, management and all employees. With a QMS they have a tool to demonstrate they have done 100% of the job. They also know to whom and where to give a direct feedback on methodologies from their own experience. Management will have a clear view on the demands of the customers, in terms of quantity as well as quality.

By establishing quality standards, policies, procedures and processes, mistakes are greatly reduced and or eliminated which in turn saves in both time and money.

Business Management Systems will help you to create a fully documented QMS will ensure that two important requirements are met:

Do your quality management systems follow the right protocols to to ensure that your goods and services meet your customers’ needs?

Do your quality management systems need updating?

ISO 9001 is an internationally recognised and agreed standard designed to enable your business to improve its quality management. Business Management Systems can help you to improve your company’s quality management and ensure that you consistently meet your stakeholder’s and your customer’s requirements.

What is ISO 9001?

The ISO 9001 is one of the best known standards within the ISO group. It offers a range of standards for quality management systems, which can be adapted to different industries and sectors. An important part of the standard is that the organisation conducts internal audits to check quality management systems and how they are working. It is designed to be used by both large and small companies, and to apply to any sector. In 170 countries, over one million organisations use the certification. ISO 9001 offers many resources to enable even smaller companies to benefit from implementation. Whether your company is one person or 300 people, Business Management Systems can help you to implement ISO 9001 effectively.

ISO 9001 was revised in 2015, enabling it to take account of increased globalisation and the challenges that modern business practices face. It focuses on the motivation of top management, a strong customer base and the process approach. ISO 9001 enables a company to offer good quality products and services, which continue to be improved.

What are the benefits of working with Business Management Systems to implement ISO 9001?

An organisation gains many benefits from working within ISO 9001. They are encouraged to put their customers first, so that their needs are met and they are satisfied with the products or services offered. This can help a business to bring in new custom, new clients and therefore increase sales.

A summary of benefits includes:

• The ability to work more efficiently

• The chance to align processes which enables everyone, from management to employee, to focus on quality management

• The ability to introduce processes which change and grow with the company

• The opportunity for increased efficiency and productivity, which helps to reduce costs

• The ability to meet statutory and regulatory requirements including globally which enables more exporting opportunities

• The opportunity to expand into new markets which require ISO 9001 to do business

• The chance to identify the risks which could be associated with the organisation and to address them

• The chance to put customers first and consistently meet their needs and increase their satisfaction with your brand

• The ability to use simplified language and common structure and terms to other ISO standards

• The standard is user friendly for knowledge-based and service organisations as well as manufacturing companies

How does ISO 9001 work?

The standard, ISO 9001 requires the management of an organisation to assess the context of their business and define their key processes for meeting objectives and their customers’ needs. This allows the organisation to identify new opportunities for the business to improve their quality management systems. This, in turn should enhance customer satisfaction. The standard expects that a business will be continually reviewing and improving their systems, which will evolve at the same time as the company.

Although it is not usually necessary to be certificated, some clients may require it, such as Governments or other public bodies. Certification requires an outside body to audit your business’s quality management systems independently.

Business Management Systems can guide you through the process of using ISO 9001 to manage and update your quality management systems. We provide an experienced outside eye to help you evaluate your current systems and work out where improvements are needed. We can help you achieve the standard required for ISO 9001 and, if needed, certification.

Working to a ‘Plan Do Check Act’ cycle, enables us to identify your business objectives, and work out the processes that will benefit your company. We can implement those processes and monitor them, producing a report of results over a period of time. This enables us to identify actions that you can take to improve those results.

The standard has been designed to benefit any business, large or small. Please do get in touch with Business Management Systems, if you need help in improving your quality management systems to help you win more business.